FAQ

bic lighters promo group What if I don’t have finished artwork for my lighter order?

We provide free art within reason. Send what you require and we will design for you at no cost.

What if I want a lighter that is shown as a 1 or 2 colour print, but I need more colours printed?

You can have extra colours. Email us your logo for a quote.

What format does our logo need to be in?

Logos need to be supplied as either High Resolution PDF files or as EPS vector files with all fonts converted to curves or outlines.

Why isn’t GST included in the price?

A printed promotional product, which includes lighters, is a wholesale industry and, as such, all products and services are quoted ex. GST. You can often claim this back through your business.

When purchasing retail items from stores GST is always included in the price. If you are in any doubt on this point ask your accountant.

How long does delivery take?

Standard production time is 5-7 working days after you have signed off on the artwork. Depending on your location, allow a couple of extra days for delivery. We deliver Australia wide.

Do these lighters meet Australian standards for safety?

Yes they do! They use the world famous BIC childproof system.

Why do BIC lighters cost more than other lighters?

Basically, they are a better made product using better quality products and hold approximately twice as much gas hence they generally last twice as long. Lighters from Bic also maintain the highest safety standards possible.

How do I pay for my order?

We accept checks, direct deposits or credit cards through our secure partner PAYPAL.

Credit card payments unfortunately attract an extra charge that the banks charge us.

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